We want you to be fully satisfied with the items you purchase on our site. As a result, we work with a limited number of sellers to ensure a great shopping experience. We understand that sometimes an item is defective and needs to be returned. Don’t worry, we have you covered for such a situation.
- For products sold by TheGiftBasket NG, we offer a 14-day return policy. Contact us within 14 days of receiving your item to discuss a refund or exchange. No refunds are permitted after 14 days. Returns must be deemed defective and approved before a refund is issued. Gift cards are not refundable. Shipping-related charges are not refundable. You will incur all-new shipping-related charges.
Refunds and exchanges will only be considered if:
- The product is in its original condition and unused
- The product is not damaged
- The product is not edible or perishable
- The product is not personalized, bespoke or made-to-order
- The product is not a sale item
- The product is still in its original packaging
- The product is complete and has no missing parts/components
- The product is still sealed, except if the product is damaged or defective
- The product label is still attached